- General returns must be initiated within 14 days of delivery and returned within 32 days.
- General Returns must be unused with the original undamaged packing and labels attached.
- The return must be accompanied with the provided return slip.
- Return shipping is to be organised by the purchaser and at their expense.
- Returns can be refunded or exchanged with prior agreement.
- Refunds are only made to the original payment method.
- FREE delivery only applies to products that are not returned. See NOTE* below.
NOTE* If an order that qualified for free shipping is returned, then the order total will be refunded less the cost of shipping as per our shipping rates.
If an order is returned 'in part', the refund will reflect the qualifying amounts for free or discounted shipping as per our shipping rates.
To initiate a return - Simply email us at contact@saddleseurope.com or by a method you prefer and state -
- Your name and order number.
- Which products you wish to return.
- The reason for return.
- Your preference for a refund or exchange.
- Your intentions for returning the products to us.
Refunds can only be authorised once we have the product physically in our possession.
Refunds are usually issued within 1 - 2 business days.
