ALL YOU NEED TO KNOW  

HOW OUR FULL FREE 5 DAY SADDLE TRIALS WORK?

Our trials are very simple and come with FREE delivery anywhere in Europe.

Our trials are only available on this website for Europe. For Irish trials visit www.saddlesireland.ie

  • Choose your saddle/s with or without our help.

 

  • Secure the saddle/s with a full value deposit.

 

  • We send the saddle to you for FREE.

  • Your trial starts the day after arrival for 5 'FULL' days...........thats 5 full 24 hr days or 6 days if you include the day of arrival.

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  • TRIAL SUCCESS - Awesome! Do nothing or tell us how thrilled you are.

  • TRIAL FAIL -  NOTIFY US WITHIN THE TRIAL PERIOD. Notify us by email, phone or live chat.

  • You must follow the return instructions in your trial pack. You must dispatch the saddle within 7 days of the trial end and provide us with courier and tracking details.

  • Once the saddle/s are back, we void the deposit less €30 to help towards the trial costs.

HOW TO SECURE A SADDLE FOR TRIAL?

1. Choose your saddles and add them to the cart by pressing GO >

 

2. Go to the Checkout.

 

​2. Choose how you wish to pay your full value deposit -​

  • You can pay by card.

  • You can use Paypal & Applepay

  • If you do not want to commit online or need advice, but wish to reserve a saddle, simply choose 'PAY OFFLINE' during the checkout process and we will call you.

3. Enter your delivery/contact details.

4. You will receive an email confirmation.

 

TRIAL RETURNS

Should your trial saddle choice not work out for you OR you wish to return subsequent saddles, you must notify us within the trial window.....There are no exceptions to this rule!

You can notify us​

  1. By Email at contact@saddlesireland.com stating your name and the saddles trialled.

  2. Via Live Chat.

  3. Or by telephone.

When returning your trialled saddles, please follow the return information contained within your trial pack.

You must send the saddle back to us and dispatch the saddle within 7 days of the trial end.

You must provide us with courier and tracking details.

Once we have received the saddle/s back we will refund your saddle deposit immediately less €30 to help towards the trial costs.

 

NEW SADDLE & ACCESSORY SALES & RETURNS

We do not offer trials on new saddles outside of our New Saddle Trial facility without prior agreement.

 

All purchases of new products are considered direct sales.

 

You can return any new product.
The return must be made within 32 days of delivery.

​All items must be returned clean and totally unused, immaculate with the original undamaged packing and labels attached.

All refunds will only be made to the original payee & payment method.

 
DELIVERY
  1. All orders over the value of €150 and Trial saddles will be sent to you for FREE via AnPost Priority Parcel Service or DPD.

  2. All orders under €150 are sent via AnPost Priority Parcel Service. Prices are based on the country of residence. See here for E.U. Postal Prices.

R.O.I Customers should visit www.saddlesireland.ie

 
PAYMENT METHODS
  • All major CREDIT and DEBIT CARDS by phone.

  • All major CREDIT and DEBIT CARDS online.

  • Paypal

  • Applepay 

  • Bank Transfer by request

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CONDITIONS AND DISCLAIMERS

TRIALS

  1. Anybody fitting a saddle should have a level of saddle fitting competence and we assume the same by way of your order. We in no way hold any responsibility for poorly fitted saddles and the symptoms potentially caused thereafter......

  2. We offer no definitive advice other than to get your saddle choice into the right ball park. Your choice of saddles thereafter is solely your responsibility. If in doubt we urge that you engage the help of a knowledgable person.

DELIVERY​

  1. Although we send your saddles via a reputable service, we do not guarantee delivery times.

TRIAL SADDLE RETURNS

  1. Should the returned saddle/s be in any way damaged during the trial period, we reserve the right to withhold the deposit until suitable compensation has been agreed.

  2. Return courier times may vary greatly dependent on the weather and the courier company themselves, we can take no responsibility for delayed saddle return periods.

  3. Return trial saddles must be sent in the original packaging provided and contain any labels, documentation, tools etc.

TRIAL DEPOSIT REFUNDING/VOIDING

  1. We will refund/void your deposit less €30 per box to help with the courier return fee as soon as possible after the saddle/s have been returned, usually within a couple of hours. However we hold no responsibility for the processing time, this is dependent on your bank, some banks are quicker than others. The process usually takes 1-3 working days.

  2. Return courier times may vary greatly dependent on the weather and the courier company themselves. We can take no responsibility for delayed saddle return periods. Your refund will be processed as soon as possible after the return of the trialled saddle/s, usually within a couple of hours.